- If there is any infringement issue, our company will not bear any responsibility and reserves the right to pursue the sender for any losses caused to our company
- If the goods are not declared according to the actual situation, infringe intellectual property rights, or are prohibited from being imported locally, resulting in customs withholding, this situation is not within the scope of compensation. Our company only assists the sender in providing customs clearance documents
- If there are quality issues with the goods themselves and specific certification issues involved, compensation will not be accepted
- If the goods are damaged or lost due to uncontrollable factors such as war or natural disasters, compensation will not be accepted
- If there is an overall delay in time caused by flight delays, customs clearance delays, etc. during transportation, compensation will not be accepted
- Some products in a certain shipment are missing or damaged, and our company does not accept compensation
- Fragile products do not accept any compensation for losses
During transportation, if the goods are lost (UPS/FEDEX has not been extracted), the air delivery channel will be compensated based on the declared value in the forecast or RMB 40/KG (whichever is smaller) after verification and confirmation by our company, and the freight will not be refunded; The deadline is 80 days after our American company arranges for the truck to pick up the goods from the airline. If the deadline is exceeded, claims can be directly settled.
If the goods are lost during transportation (UPS/FEDEX has not been extracted), Haipai channel will compensate for the loss at three times the declared value in the forecast or the shipping cost (whichever is smaller) after verification and confirmation by our company, and the shipping cost will not be refunded; The deadline is 120 days after our American company mentions the cabinet. If the deadline is exceeded, claims can be directly settled.
After the UPS/FEDEX has been submitted, there may be situations where the destination delivery has not been scanned. During the epidemic, scanned but undelivered items cannot be claimed.
If applying for a claim for lost goods, Amazon shipments need to provide proof of Amazon backend listing records (screenshots of the current time are required, and it would be better if a video could be provided), otherwise they cannot be accepted.
If a non Amazon shipment is lost, a proof of loss (record number) must be requested from UPS/FEDEX and others before signing for receipt. Otherwise, it cannot be accepted.
The claim recovery period for the later service provider is 1-6 months. If the settlement time between our company and the customer is as mentioned above, we will provide sufficient basis for claim settlement. After verification by our company, we can directly settle the claim.
